Privacy notice
Last updated: September 28, 2026
This English version is a courtesy translation. The Spanish version (clubplay.com.mx/privacidad/) is the legally binding one and prevails in case of any difference.
Full privacy notice
1. Who is responsible for your data
The party responsible for processing your personal data is Juan Carlos De La Parra Puente, an individual, who develops and offers Club Play (“Club Play” or “we”). Club Play is a trade name: there is no company with that name yet.
Address for legal notices: Boulevard Francisco Villa 3101, Colonia Guadalupe Victoria INFONAVIT, 34220 Durango, Durango, Mexico.
Contact for anything related to your data: privacidad@clubplay.com.mx, or Club Play’s WhatsApp, +1 551 550 2513 (wa.me/15515502513). Requests are handled directly by the responsible party.
2. What data we handle
This site has no forms or sign-ups: it doesn’t ask you for any data. We only handle what you choose to send us when you message us on WhatsApp:
- Identification and contact: your name, your WhatsApp profile name and your phone number.
- Work details, if you share them: the club or company you work for, your position and your city.
- The content of the conversation: messages, voice notes, photos or files you send us, with the date and time of each.
We don’t ask for sensitive personal data (for example, about health, religion or political opinions) or for financial or banking data. Please don’t send it; if it arrives by mistake, we don’t use it and we delete it.
When you visit the site, our hosting provider automatically logs technical connection data (IP address, browser type, page visited and time) so the site works and to protect it from attacks. We don’t use those logs to identify you.
In addition, through Google Analytics and Google Ads cookies we collect browsing data: pages viewed, time on the site, clicks on the WhatsApp buttons, device and browser type, language and approximate city. Details are in section 9.
Club Play is intended for clubs and adult golfers. If you are under 18, please ask your parent or guardian to write to us for you.
3. What we use your data for
Necessary purposes, which give rise to our relationship with you:
- Answering your messages and questions.
- Telling you about Club Play, its plans and its availability.
- Scheduling and giving demos, and preparing proposals or quotes for your club.
- Following up on the conversation you started.
- Handling your requests about your data and complying with the law.
Additional purposes, which are not necessary and which you can refuse:
- Only if you say yes in the conversation, sending you WhatsApp updates about the app’s launch, news and promotions from Club Play.
- Measuring how the site is used in order to improve it, and showing you Club Play ads on other sites and apps after your visit (remarketing), with Google Analytics and Google Ads (section 9).
Saying no doesn’t change the service we give you in any way.
We don’t sell your data or make automated decisions about you. The only data another company receives for its own purposes is the browsing data Google receives (sections 5 and 9).
By writing to us after reading this notice, you agree to the processing of your data on these terms. You can object or withdraw your consent at any time, as explained below.
4. How to refuse additional uses or limit the use of your data
You can refuse from the start simply by not accepting when we ask, or later, at any time, by writing “BAJA” on the same WhatsApp or by emailing privacidad@clubplay.com.mx. We stop sending you updates right away and, at the latest, within five business days.
To stop us from measuring your visits or showing you ads, reject analytics and advertising cookies in the cookie notice or in «Cookie preferences», at the bottom of the page (section 9).
Through the same channels you can ask us not to contact you again. We add your number to our internal do-not-contact list. You can also register your phone with Profeco’s Public Registry to Avoid Advertising (REPEP).
5. Who we share your data with
To make the conversation possible, your data goes through providers that handle it solely on our behalf and following our instructions (Mexican law calls them “processors”). They are outside Mexico, in the United States:
- Twilio Inc.: receives, sends and stores the messages of our WhatsApp number.
- WhatsApp LLC and Meta Platforms, Inc.: run the WhatsApp network the messages travel through.
- Vercel Inc.: hosts this site and keeps its technical logs.
- Google LLC (Google Analytics): measures visits to the site.
Your WhatsApp account is also governed by the privacy policy you accepted with WhatsApp.
Within Club Play, only the people who work with the responsible party on the project and need your data to assist you have access to it, under a duty of confidentiality.
Transfer to Google: we share with Google LLC (United States) the browsing data its cookies collect (section 9) so it can use it for its advertising, including showing you Club Play ads after your visit, and to improve its own services, under its privacy policy (policies.google.com/privacy). This transfer only happens if you accept analytics or advertising cookies in the site’s cookie notice; if you reject them, they are not turned on. You can change your choice at any time in «Cookie preferences», at the bottom of every page.
Other than that, we don’t sell or share your data with other companies. We could only transfer it without your consent in the cases allowed by article 36 of the law, for example, if a competent authority orders it or to defend a right in court.
Transfer to Club Play’s future company: when the company that will run Club Play is incorporated, we will transfer your data to it so it can keep assisting you for the same purposes set out in this notice; that company will take on the responsible party’s obligations and we will update this notice. If you don’t agree with that transfer, tell us at any time through the channels in section 1; if you don’t, we will understand that you accept it.
6. How to exercise your ARCO rights
You have the right to know what data of yours we hold and how we use it (access), to correct it if it is wrong or incomplete (rectification), to ask us to delete it (cancellation) and to object to its use for a legitimate reason (objection). Exercising one doesn’t prevent you from exercising another.
Send your request to privacidad@clubplay.com.mx or on the same WhatsApp, yourself or through your representative. It must include:
- Your name and an email, number or other means to send you our answer.
- A valid official ID, in a legible copy (for example, Mexican voter ID, passport or professional license). If a representative files it: your ID and theirs, and the document proving the representation (notarized power of attorney or a letter of authorization signed before two witnesses), or your statement in person.
- Which right you want to exercise and over which data (for access, simply asking is enough).
- If you ask for a correction: what needs to change and a document supporting it.
- Any detail that helps us find your information, such as the number you wrote to us from.
We use your ID only to confirm who you are and as a record of the request.
Deadlines: we confirm that we received your request and the date we received it. If information is missing, we ask for it only once within the following five business days; you have ten business days to send it or the request will be considered not filed, and our deadline restarts when we receive it. We answer within twenty business days of receiving the request and, if it is granted, we carry it out within fifteen business days of our answer. Each deadline may be extended only once for an equal period when the case justifies it, and we will tell you.
Answer and delivery: we answer through the same channel you used to file the request. For access, once your identity is confirmed, we send your data as an electronic file (for example, a PDF) to the email or WhatsApp you tell us.
Cost: the process is free. Only if you ask for printed copies or physical delivery do we charge the cost of reproduction or shipping; if you repeat the request within twelve months, the charge will not exceed three Mexican Units of Measure and Update (UMA), unless this notice has changed substantially.
We may deny the request, in whole or in part, only in the cases listed in article 33 of the law (for example, if identity is not proven or if we don’t hold the data), and we will always tell you why. If you ask for cancellation, before deleting the data we block it only for as long as the law requires us to keep it.
7. How to withdraw your consent
You can withdraw the consent you gave us at any time, through the same channels and with the same requirements and deadlines as in the previous section. Withdrawal doesn’t apply retroactively and, if it covers the necessary purposes, we will no longer be able to continue your conversation. In some cases the law may require us to keep certain data for a period. If you ask, we will confirm in writing that we stopped using it.
8. How long we keep your data
We keep conversations for as long as they are needed to assist you and up to two years after your last message. If the conversation leads to a contract, we keep what is needed for as long as the contract and the law require. After that, we delete it securely.
9. Cookies and tracking technologies
This site uses Google Analytics and Google Ads, services from Google LLC (United States), to measure how many people visit it, which pages they view, from what kind of device, from which approximate city and where they come from (for example, a search engine or a social network), and to show Club Play ads to people who already visited it (remarketing). These cookies are used for that:
- _ga: tells one visitor from another with a random identifier. Lasts up to 2 years.
- _ga_ followed by an identifier: keeps the state of your visit. Lasts up to 2 years.
- _gcl_au: links your visit to the Club Play ads you saw or tapped. Lasts up to 90 days.
- Google advertising cookies on its own domains (for example, IDE, from doubleclick.net): let Google show you Club Play ads on other sites and apps. They last up to 13 months.
They collect: the cookie identifier, pages viewed with date and time, time on the site, clicks on the WhatsApp buttons, language, device type, operating system, browser, screen resolution and approximate city, which Google works out from your IP address without storing it.
We use this data as aggregate statistics to improve the site and to show you Club Play ads; we don’t combine it with your WhatsApp conversations or use it to learn your name. Statistics are kept for 14 months. In addition, Google receives it for its advertising and to improve its services (section 5); if you are signed in to Google with ad personalization turned on, Google may link it to your account. How Google uses this data: policies.google.com/technologies/partner-sites
Your choice: these cookies are only turned on if you accept them in the cookie notice shown when you enter the site. You can accept them all, reject them or choose by category (analytics and advertising), and change your choice at any time in «Cookie preferences», at the bottom of every page. We remember your choice for 12 months; after that we ask again.
You can also block or delete cookies from your browser’s privacy menu, browse in private mode, install Google’s official opt-out add-on (tools.google.com/dlpage/gaoptout) or turn off ad personalization in your Google account (myadcenter.google.com). The site works the same without cookies.
The site doesn’t use social media pixels. The site’s fonts, photos and features are served from the site itself.
When you tap a WhatsApp button you leave this site and open WhatsApp, which has its own privacy rules.
10. The Club Play app for iPhone and Android
The Club Play app has not been released yet. When it is, it will have its own privacy notice, which you can read before using it, because it handles other data (for example, your location while you play). Beyond what that notice says, the iPhone and Android stores and systems include these tools by default:
- Statistics from Apple’s and Google’s app marketplaces: downloads, usage and app versions, which reach us in aggregate and without identifying you.
- Crash reports: if you agreed on your phone to share analytics data with developers, Apple or Google send us technical crash reports, without your name or number.
- Notifications: the system gives your phone an identifier so you can receive the app’s alerts. You can turn them off in your phone’s settings.
- Purchases: paid plans are charged to your Apple or Google account. We receive the purchase confirmation, never your card details.
You can stop sharing analytics data in your phone’s privacy settings: on iPhone, under “Analytics & Improvements”; on Android, in the usage and diagnostics settings.
11. How we protect your data
We apply administrative, technical and physical measures to protect your data: restricted access to the accounts where messages are stored, a duty of confidentiality for those who work with us and an encrypted connection on this site. If a security breach significantly affected your rights, we would let you know right away.
12. Changes to this notice
We may update this notice due to changes in the law, in Club Play or in the providers we use (for example, when Club Play’s company is incorporated or we add a tool to organize messages). Each version is posted on this page, clubplay.com.mx/en/privacy/, with its update date.
If the change is significant, such as a new purpose, we will also let you know on WhatsApp if we have a conversation with you, and we will ask for your consent when the law requires it.
13. Authority you can turn to
If you believe your right to the protection of your personal data has been violated, you can turn to Mexico’s Ministry of Anti-Corruption and Good Governance (Secretaría Anticorrupción y Buen Gobierno), the authority on this matter under the law (www.gob.mx/buengobierno). If you already filed a request with us, you have fifteen business days from our answer, or from when the deadline passed without an answer, to start the rights-protection procedure with it.
This notice is issued under Mexico’s Federal Law on the Protection of Personal Data Held by Private Parties (Official Gazette, March 20, 2025), its Regulations and the Privacy Notice Guidelines, insofar as they don’t conflict with the law.